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If you
need help, have an idea to improve the site or even if you have a
compliant, then get in touch with us immediately! Listed below are the
various reasons that you might want personal contact, and we've
outlined below what you should do, or who you should contact in each
event. In any event, please include your phone number, item/s
name and your full address.
Order
Enquiries
If you
have any questions about your order, please contact our Order Services
Team. Remember
to include all relevent information, failure to state order details,
names/addresses, dates etc will result in a long delay in responding to
your email.
Complaints
If you
have a complaint about your order or service from V-Direct, please
contact us. Remember
to include all relevant information, failure to state order details,
names/addresses, dates etc will result in a long delay in responding to
your email.
Technical
Support
If you
have any support questions about your order , please contact our Tech
Services Team. Remember
to include all relevent information, including Operating System
Information, failure to state order details, names/addresses, dates etc
will result in a long delay in responding to your email.
Payment accepted by:
ALL MAJOR
CREDIT-CARDS
Est. Delivery
Times:
MOST ORDERS ARE
DESPATCHED/SHIPPED WITHIN 24 HOURS
UK DELIVERIES ARRIVE NORMALLY
WITHIN 2-3 DAYS
OVERSEAS DELIVERIES ARRIVE NORMALLY IN 5-10 DAYS
Stock Levels:
WE STRIVE TO ALWAYS
KEEP 100% OF ALL PROMOTED TITLE IN-STOCK AT ALL TIMES
Important
Info:
ALL
IMAGES ARE FOR ILLUSTRATION ONLY BUT SHOULD REPRESENT THAT ITEM
VIRTUALLY
ALL TITLES ARE SUPPLIED IN EITHER DVD OR CD JEWEL CASES WITH COVERS
SOME TITLES MAY REQUIRE SOME COMPUTER KNOWLEDGE
E&OE, ALL TRADEMARKS ARE ACKNOWLEDGED.
V-Direct Software
Mailing Address: PO Box 1191, Stevenage, Hertfordshire SG1 3TP. UK
CONSUMER
PROTECTION (DISTANCE SELLING) REGULATIONS 2000
This
site is owned and operated by V-Direct Software.
We try really hard to make sure that all our customers receive the
games and products that they want, promptly and in the best of
condition. Unfortunately this is'nt always in our control, and mistakes
and breakages do happen. Sometimes you might have even ordered the
wrong CD by mistake, and don’t realise it until you receive
it!
If you
want to return your goods for exchange, send them back to us within
seven days of receipt, in unused, un-opened condition.
If you are
returning goods simply because you have changed your mind, they must be
unopened and in perfect condition and returned to us within 7 days to:
PO Box 1191, Stevenage, Hertfordshire SG1 3TP. UK
This
does not affect your statutory rights
If you are
returning damaged or faulty goods, please return to:
PO Box 1191, Stevenage, Hertfordshire SG1 3TP. UK
As proof
of postage cannot be regarded as proof of delivery, therefore we would
suggest that you use recorded delivery, registered post or a courier to
send items back. On expensive games it might also be a good idea to
insure the goods for their full value, as we cannot accept liability
for any damage or lost items incurred in the post.
Whilst at
all times, we try to assure you of the best possible service, however
in accepting this, your statutory rights are not affected or limited in
any way.
PLEASE NOTE
- Consumers
have a 7 days to which to cancel their order.
- UK law is the
applicable law.
- When buying goods on
the internet, you are entering a legally binding contract
- We do not pass-on or
sell customers contact details.
- Our on-line
credit-card secure-server has 128bit encryption.
- We never send out
unsolicited emails
- After making a
purchase you will see an order confirmation page.
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